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FREQUENT Q&A
We have found that the majority of
our customer calls regarding the website involve one of the following
questions. Please click on the appropriate question.
If you do not find this information
helpful or need further assistance, please Send Us an
Email.
Do I
need a prescription to purchase the products VetAmerica carries?
Only on the pharmacy items. Most
of the products we carry are over-the-counter medications
and they do not require a prescription.
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Do
I need a veterinarian to recommend or prescribe the products VetAmerica
carries?
Only on the pharmacy items. Since
the majority of the items we carry are OTC (over the counter)
you may buy them without a prescription. However, ideally they
should be recommended by your veterinarian. Your veterinarian
has a unique doctor- patient relationship with your pet and
nothing can beat that. Your veterinarian will be able to recommend
the best possible products for your pet and also answer all
your questions about any product.
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How
long have you been in business?
VetAmerica.com has been on the
internet since 2001. However the founders and owners have been
in the veterinary business for many years.
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Does
VetAmerica offer any guarantee on these products?
We guarantee all of the products
we carry 100%. You may read our 100% satisfaction guarantee
here.
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Are
the products VetAmerica carries the same products I purchase from
my veterinarian?
Yes. Rest assured that each and
every product we sell is exactly like the one you would purchase
from your veterinarian. In addition, all of our products are
kept in climate controlled rooms, and are packaged and shipped
especially for you when you place your order. Also, since we
sell thousands of different products each day, our inventory
is constantly rotating and this provides all of our customers
with the freshest products available.
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Why are your prices lower than my veterinarian's?
There are many reasons why we
have lower prices, here are a few:
- VetAmerica purchases all of
our products in large quantities, which allows us to receive
discounts, and pass those on to our customers.
- VetAmerica is operated by people
with many years of experience in the veterinary, mail order
and internet business. We use our resources in order to keep
our operating costs down, and in turn pass those savings on
to our customers.
- We do not overprice our merchandise.
It's that simple. Our goal is to provide our customers with
a great service at a reasonable price.
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Does VetAmerica
sell directly to the public?
Yes, that is what we do. We sell
pet medications and ship them to your home or business.
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Why does
VetAmerica use e-mail customer service? And how else can I contact
VetAmerica?
VetAmerica is committed to providing
our customers with the best possible service at a discounted
rate. In order to keep our cost down, and in turn pass those
savings on to our customers, we offer e-mail customer service.
We will respond to your e-mail within 24 hours. However if you
prefer you may call our toll free number 1-888 VETAMERICA
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How long
will my order take to arrive?
All orders placed are shipped
out on the following business day. Orders placed on weekends
or holidays will ship out on the next business day.
We make every effort to have each product in stock at all times,
however in the event that a product is on backorder, or the
product is discontinued, we will contact you by phone or e-mail
with additional options.
We offer three shipping options:
Standard Ground Service - Will
take 3-7 days to arrive
Express Shipping option - Will
take 2-3 days to arrive
Overnight Shipping option - Will take 1-2 days to arrive
Please visit our Shipping Policy
page
HERE
for more details
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Why am I asked
to enter my credit card's CCV code and what is it?
When entering your credit card
information in our secure online order form, you will now be
asked to enter the 3 digits on the back of your credit card.
This is called a CCV code and is the newest tool to help us
battle online fraud. By entering these numbers you are telling
us that you have your credit card in your possession. It also
eliminates people using your credit card without your permission.
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How
are my products shipped?
VetAmerica reserves the right
to choose the best carrier for your order. However, your products
will arrive by either UPS, FedEx or the United States Postal
Service (USPS).
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Does
VetAmerica endorse or recommend any products?
VetAmerica does not recommend
or endorse any product. We recommend your pet visit the veterinarian
for any problems or concerns you may have. Your veterinarian
is the most qualified person to recommend any product and offer
advice, since he has a unique doctor-patient relationship with
your pet.
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Is
shopping with VetAmerica safe?
Yes. We use the Monster Commerce
storefront and shopping cart. This is as secure as you can get.
We also have our own Geotrust SSL certificate and our website
is scanned daily by ScanAlert to make sure there are no vulnerabilities.
We also comply with Visa, MC, Discover and American Express's
safe practices.
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