Our Privacy Guarantee
Personal Information Gathered By VetAmerica.com
Cookies
How We Keep Your Information Secure
Your Consent

At VetAmerica.com, we are committed to ensuring your online privacy, and this guides every decision we make about how, where, and when to collect your personally identifiable information on our Web site. Our site meets stringent security and privacy standards for both e-commerce and personal information. Providing a secure shopping experience is one of our greatest priorities. If you have any questions or concerns about this statement, or about the way your information is collected and used, please Contact Us.
 
Our Privacy Guarantee
We are the sole collector and owner of our customers' personally identifiable information. Your personally identifiable information is information that can be used to contact or identify you. Your name, home address, telephone number, and email address are examples of personally identifiable information. We do not sell, rent, or loan any of this information to any third party, and we will not release it to any third party unless legally required to do so.

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Personal Information Gathered by VetAmerica.com
We want you to understand how any personally identifiable information you provide to us is collected and used. Your personally identifiable information is removed before any information is passed to the database we use to generate reports. Thus, any business reports created by a VetAmerica.com analyst are based on aggregate information only and cannot be directly linked to any one customer's identity.

Payment (Billing) Information:: We ask for credit card information. We will bill your credit card for shipped products and shipping and handling charges.
 
Contact Information: We collect information about how to reach you at the time you place an order. With your name, email address, and telephone number, we can contact you if a problem in our verification process will delay delivery or if your order requires exceptional handling.

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Cookies
Like many other Web sites, we also collect information about site traffic and usage patterns through the use of cookies and Web server logs. Cookies are small computer files we transfer to your computer's hard drive. These small text files help us personalize content on our pages and provide programs like e-coupons. Your browser software can be set to reject all cookies. Instructions for resetting the browser to reject cookies are available in the Help section of most browsers.
 
Our use of cookies also allows us to collect and retain certain information about a Web site user, such as the type of Web browser used by our customer. This information is not linked to personally identifiable information about a particular individual or customer account, but it is collected from a particular computer as the user moves through a Web site.
 
Reviewing our Web server logs and our customers' use of our site helps us to statistically monitor how many people are using our site and for what purpose. Only authorized VetAmerica.com personnel and agents have access to the Web server logs, cookie utilization data, and purchase history information collected by us. These employees are held to strict confidentiality and security policies and procedures.

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How We Keep Your Information Secure
We use the Monster Commerce platform and Monster Commerce shopping cart. This guarantees advanced security measures to protect against the loss, misuse, and alteration of the information under our control. and guarantees that the personal information you give us will be transmitted safely because the information is encrypted. Encryption involves systematically scrambling numbers and letters so that if someone managed to intercept a packet of information, they would not be able to make sense of it. Although encryption slows the process of sending information across the Internet, it does ensure that the information will be secured.
 
You can tell you have entered a secured area when you look at the Universal Resource Locator (URL) in your browser's address bar and see that it has "https://" before the rest of the Web address. The "s" means that the page is hosted from a secured server. We use secured servers for our order processing pages, and special promotions. Unsecured pages have URLs that begin with "http://" (without the "s"). Most of our shopping sections and health information areas are hosted from servers that do not use SSL. Since we do not collect personal information in these areas, using regular servers ensures a faster browsing experience.
 
You may on occasion encounter a standard warning that many browsers display when a visitor moves from a "secured" page to an "unsecured" page. When you encounter such a warning on our Web site, it usually means that you are moving from an "https://" to an "http://" page. If you see other browser warnings or error messages concerning the security of our site, please Contact Us. Include the specific wording you saw and where at VetAmerica.com you encountered the message. Providing us with these details helps us to know if you have encountered a technical difficulty or a standard warning like the one described above.

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Your Consent
By placing an order with VetAmerica.com or submitting your email address, you consent to the collection and use of the information detailed here.
 
We hope you'll agree to let us contact you with timely promotional offers and health information. You can take yourself off our mailing list anytime by sending us an email. We will remove you from our mailing list within 1 week.
 
Any changes in our Privacy Policy will appear on this page so that you are aware of the data we collect and how we use it. You may contact us if you do not wish to opt in to any significant new uses of personal information if that information was collected prior to the change in this policy. If you do not opt in to any significant new uses of your personal information, that information will continue to be governed by the policy in effect at the time your information was collected.
 

If you have any questions or concerns about this statement, or about the way your information is collected and used, please Contact Us.

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