Shipping with VetAmerica is fast and easy.
We ship 98% of all orders on the following
In the case that we may be out of stock on the item you order,
we will notify you, and place your order on backorder. Most
backorders arrive back in stock within 2-4 days. If an item will
be delayed beyond that time, we will notify you by e-mail. You
may choose to keep the item on backorder, or cancel your order
at any time.
All pharmacy items are in stock, but are delayed due
to prescription verification. We will contact
your veterinarian on your behalf. If after 3
business days your veterinarian has not responded,
we will notify you.
STANDARD GROUND SHIPPING:
$5.95 flat fee within the 48 contiguous states.
Heavy shipments may incur and additional shipping charge. (i.e.
EXPRESS AIR SHIPPING:
This option is calculated based on weight, for heavy shipments
(i.e. Foods, Gallons) please call us for a price quote. Delivery
time varies from 2 -3 business days. (The shipping day is
not counted as a transit day.)
This option is
calculated based on weight, for heavy shipments (i.e. Foods,
Gallons) please call us for a price quote.
Delivery time is 1- 2 business days. (The shipping day is not
counted as a transit day.)
U.S. Territories outside of the Continental USA
Alaska, Hawaii, American Samoa, Marshall Islands, Northern
Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, and
Are shipped via Standard Shipping only. Shipping time varies by
destination. Shipping cost varies by weight. We may contact you
if there is a variation in shipping charges.
Shipping charges for international orders are calculated
automatically on our website.
Please select the UPS International Shipping option during
If you are an international customer and are having problems
placing your order, you may email us at
VetAmerica.com will ship
products anywhere in the world (See restrictions below). In
fact, we ship products to International Destinations everyday.
Most International Orders are Shipped via UPS or in some cases
US Postal Service and should arrive within approximately 3-10
days. Destination times vary based on the country involved.
International Shipping Restrictions:
VetAmerica is not responsible for any tariffs, customs
restrictions, or other regulations that apply when shipping to
countries outside the United States. Any fees imposed by
the destination are the sole responsibility of the customer. We
encourage you to speak with your customs office if you have any
Laws are different in every country, in order to avoid delays,
please check with your Customs office to see if your country
permits the shipment of our products to your country.
If for any reason the package is seized by Customs Officials, we
will only issue a refund if all products are returned to us in
their original condition. In this case, shipping charges
incurred are the responsibility of the customer.